Whether you are a brand-new business, or an established business looking to improve processes or customer experience, chances are that you’re considering what kind of phone system your business needs. With this in mind, let’s take a look at some of the benefits of a multifaceted phone system.
Work From Anywhere, At Any Time
In the age of remote and hybrid office models, many businesses will need to find ways to improve employees’ ability to work flexibly. One of the ways you can do so is by considering unified communications solutions — these are cloud-based systems that provide telephony, live chat, video calling, instant messaging, and emailing capabilities, all accessible through one singular online portal.
Users can access everything they need by downloading software or logging in online. This means that, as long as your smartphone, laptop, PC or tablet has internet connectivity, you can connect to your virtual workplace from wherever you are, appearing to customers as though any call is answered or started from the office.
Provide Consistency, Efficiently
As mentioned above, a multifaceted phone system can allow you to make and receive phone calls, video calls, emails, texts, instant messages, live chat, or any combination of the above, all in one place. Due to this, agents tasked with customer service will be able to undertake their jobs more efficiently, as they won’t have to scour multiple systems for what they need.
By doing so, this will allow your business the opportunity to provide a more consistent level of customer service across all communication channels, which can ultimately boost customer experience, satisfaction, loyalty, acquisition, and retention.
Ability To Install Issues Remotely
Traditionally, if you needed a new phone system, an engineer might have needed to lay new cables, or at least install the phones in person. If anything ever went wrong and needed to be fixed, an engineer would be called out to your address to diagnose the issue, and manually find a fix.
However, with a cloud-based multifaceted phone system, you can use the hardware and infrastructure you already own. These solutions work via voice over internet protocol (VoIP), which means voice is transferred over the internet rather than over phone lines. It’s easy to install the software yourself (if installation is even needed), issues with the software can be diagnosed remotely, and updates and fixes can be done automatically.
Future Proof Your Systems
In 2025, the Public Switched Telephone Network (PSTN) is being switched off by BT Openreach. This means that any telephone that operates through these physical copper phone lines – be it analogue or through the Integrated Services Digital Network (ISDN) – will become defunct.
By making the switch to a multi-faceted telephone service now, you can ensure you won’t be caught out by the upcoming changes. Instead, modern telephones will work through digital voice systems – one of which is VoIP – and so will remain working for many years to come.
In addition, switching to digital telephony will ensure that if any disaster were to happen, such as a flood, natural disaster, or simply a power cut, employees can work from home using their own devices with minimal disruption to their processes.
And there you have it – just a few reasons why your business can benefit from a multifaceted phone system.